Dataset Viewer
tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
nullclasses 3
values | name
stringlengths 2
19
| negativereason_gold
nullclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
nulllengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,306,133,677,760,500 |
neutral
| 1 | null | null |
Virgin America
| null |
cairdin
| null | 0 |
@VirginAmerica What @dhepburn said.
| null |
2015-02-24 11:35:52 -0800
| null |
Eastern Time (US & Canada)
|
570,301,130,888,122,400 |
positive
| 0.3486 | null | 0 |
Virgin America
| null |
jnardino
| null | 0 |
@VirginAmerica plus you've added commercials to the experience... tacky.
| null |
2015-02-24 11:15:59 -0800
| null |
Pacific Time (US & Canada)
|
570,301,083,672,813,600 |
neutral
| 0.6837 | null | null |
Virgin America
| null |
yvonnalynn
| null | 0 |
@VirginAmerica I didn't today... Must mean I need to take another trip!
| null |
2015-02-24 11:15:48 -0800
|
Lets Play
|
Central Time (US & Canada)
|
570,301,031,407,624,200 |
negative
| 1 |
Bad Flight
| 0.7033 |
Virgin America
| null |
jnardino
| null | 0 |
@VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces & they have little recourse
| null |
2015-02-24 11:15:36 -0800
| null |
Pacific Time (US & Canada)
|
570,300,817,074,462,700 |
negative
| 1 |
Can't Tell
| 1 |
Virgin America
| null |
jnardino
| null | 0 |
@VirginAmerica and it's a really big bad thing about it
| null |
2015-02-24 11:14:45 -0800
| null |
Pacific Time (US & Canada)
|
570,300,767,074,181,100 |
negative
| 1 |
Can't Tell
| 0.6842 |
Virgin America
| null |
jnardino
| null | 0 |
@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA
| null |
2015-02-24 11:14:33 -0800
| null |
Pacific Time (US & Canada)
|
570,300,616,901,320,700 |
positive
| 0.6745 | null | 0 |
Virgin America
| null |
cjmcginnis
| null | 0 |
@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)
| null |
2015-02-24 11:13:57 -0800
|
San Francisco CA
|
Pacific Time (US & Canada)
|
570,300,248,553,349,100 |
neutral
| 0.634 | null | null |
Virgin America
| null |
pilot
| null | 0 |
@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP
| null |
2015-02-24 11:12:29 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
570,299,953,286,942,700 |
positive
| 0.6559 | null | null |
Virgin America
| null |
dhepburn
| null | 0 |
@virginamerica Well, I didn't…but NOW I DO! :-D
| null |
2015-02-24 11:11:19 -0800
|
San Diego
|
Pacific Time (US & Canada)
|
570,295,459,631,263,740 |
positive
| 1 | null | null |
Virgin America
| null |
YupitsTate
| null | 0 |
@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.
| null |
2015-02-24 10:53:27 -0800
|
Los Angeles
|
Eastern Time (US & Canada)
|
570,294,189,143,031,800 |
neutral
| 0.6769 | null | 0 |
Virgin America
| null |
idk_but_youtube
| null | 0 |
@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24
| null |
2015-02-24 10:48:24 -0800
|
1/1 loner squad
|
Eastern Time (US & Canada)
|
570,289,724,453,216,260 |
positive
| 1 | null | null |
Virgin America
| null |
HyperCamiLax
| null | 0 |
@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D
| null |
2015-02-24 10:30:40 -0800
|
NYC
|
America/New_York
|
570,289,584,061,480,960 |
positive
| 1 | null | null |
Virgin America
| null |
HyperCamiLax
| null | 0 |
@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p
| null |
2015-02-24 10:30:06 -0800
|
NYC
|
America/New_York
|
570,287,408,438,120,450 |
positive
| 0.6451 | null | null |
Virgin America
| null |
mollanderson
| null | 0 |
@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn
| null |
2015-02-24 10:21:28 -0800
| null |
Eastern Time (US & Canada)
|
570,285,904,809,599,000 |
positive
| 1 | null | null |
Virgin America
| null |
sjespers
| null | 0 |
@VirginAmerica Thanks!
| null |
2015-02-24 10:15:29 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
570,282,469,121,007,600 |
negative
| 0.6842 |
Late Flight
| 0.3684 |
Virgin America
| null |
smartwatermelon
| null | 0 |
@VirginAmerica SFO-PDX schedule is still MIA.
| null |
2015-02-24 10:01:50 -0800
|
palo alto, ca
|
Pacific Time (US & Canada)
|
570,277,724,385,734,660 |
positive
| 1 | null | null |
Virgin America
| null |
ItzBrianHunty
| null | 0 |
@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo
| null |
2015-02-24 09:42:59 -0800
|
west covina
|
Pacific Time (US & Canada)
|
570,276,917,301,137,400 |
negative
| 1 |
Bad Flight
| 1 |
Virgin America
| null |
heatherovieda
| null | 0 |
@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!
| null |
2015-02-24 09:39:46 -0800
|
this place called NYC
|
Eastern Time (US & Canada)
|
570,270,684,619,923,460 |
positive
| 1 | null | null |
Virgin America
| null |
thebrandiray
| null | 0 |
I ❤️ flying @VirginAmerica. ☺️👍
| null |
2015-02-24 09:15:00 -0800
|
Somewhere celebrating life.
|
Atlantic Time (Canada)
|
570,267,956,648,792,060 |
positive
| 1 | null | null |
Virgin America
| null |
JNLpierce
| null | 0 |
@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.
| null |
2015-02-24 09:04:10 -0800
|
Boston | Waltham
|
Quito
|
570,265,883,513,384,960 |
negative
| 0.6705 |
Can't Tell
| 0.3614 |
Virgin America
| null |
MISSGJ
| null | 0 |
@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???
| null |
2015-02-24 08:55:56 -0800
| null | null |
570,264,145,116,819,460 |
positive
| 1 | null | null |
Virgin America
| null |
DT_Les
| null | 0 |
@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA
| null |
2015-02-24 08:49:01 -0800
| null | null |
570,259,420,287,868,900 |
positive
| 1 | null | null |
Virgin America
| null |
ElvinaBeck
| null | 0 |
@VirginAmerica I love the hipster innovation. You are a feel good brand.
| null |
2015-02-24 08:30:15 -0800
|
Los Angeles
|
Pacific Time (US & Canada)
|
570,258,822,297,579,500 |
neutral
| 1 | null | null |
Virgin America
| null |
rjlynch21086
| null | 0 |
@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?
| null |
2015-02-24 08:27:52 -0800
|
Boston, MA
|
Eastern Time (US & Canada)
|
570,256,553,502,068,740 |
negative
| 1 |
Customer Service Issue
| 0.3557 |
Virgin America
| null |
ayeevickiee
| null | 0 |
@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet
| null |
2015-02-24 08:18:51 -0800
|
714
|
Mountain Time (US & Canada)
|
570,249,102,404,923,400 |
negative
| 1 |
Customer Service Issue
| 1 |
Virgin America
| null |
Leora13
| null | 0 |
@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response.
| null |
2015-02-24 07:49:15 -0800
| null | null |
570,239,632,807,370,750 |
negative
| 1 |
Can't Tell
| 0.6614 |
Virgin America
| null |
meredithjlynn
| null | 0 |
@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail
| null |
2015-02-24 07:11:37 -0800
| null | null |
570,217,831,557,677,060 |
neutral
| 0.6854 | null | null |
Virgin America
| null |
AdamSinger
| null | 0 |
@VirginAmerica do you miss me? Don't worry we'll be together very soon.
| null |
2015-02-24 05:44:59 -0800
|
San Francisco, CA
|
Central Time (US & Canada)
|
570,207,886,493,782,000 |
negative
| 1 |
Bad Flight
| 1 |
Virgin America
| null |
blackjackpro911
| null | 0 |
@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS
| null |
2015-02-24 05:05:28 -0800
|
San Mateo, CA & Las Vegas, NV
| null |
570,124,596,180,955,140 |
neutral
| 0.615 | null | 0 |
Virgin America
| null |
TenantsUpstairs
| null | 0 |
@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix
| null |
2015-02-23 23:34:30 -0800
|
Brooklyn
|
Atlantic Time (Canada)
|
570,114,021,854,212,100 |
negative
| 1 |
Flight Booking Problems
| 1 |
Virgin America
| null |
jordanpichler
| null | 0 |
@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢
| null |
2015-02-23 22:52:29 -0800
| null |
Vienna
|
570,094,701,371,469,800 |
neutral
| 1 | null | null |
Virgin America
| null |
JCervantezzz
| null | 0 |
@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?
| null |
2015-02-23 21:35:43 -0800
|
California, San Francisco
|
Pacific Time (US & Canada)
|
570,088,404,156,698,600 |
negative
| 1 |
Customer Service Issue
| 1 |
Virgin America
| null |
Cuschoolie1
| null | 0 |
@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!
| null |
2015-02-23 21:10:41 -0800
|
Washington DC
|
Quito
|
570,084,582,780,899,300 |
negative
| 1 |
Customer Service Issue
| 1 |
Virgin America
| null |
amanduhmccarty
| null | 0 |
@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(
| null |
2015-02-23 20:55:30 -0800
| null |
Pacific Time (US & Canada)
|
570,076,792,993,611,800 |
positive
| 1 | null | null |
Virgin America
| null |
NorthTxHomeTeam
| null | 0 |
@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews
| null |
2015-02-23 20:24:33 -0800
|
Texas
|
Central Time (US & Canada)
|
570,051,991,277,342,700 |
neutral
| 0.6207 | null | null |
Virgin America
| null |
miaerolinea
| null | 0 |
Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP
| null |
2015-02-23 18:46:00 -0800
|
Worldwide
|
Caracas
|
570,051,381,534,396,400 |
positive
| 1 | null | null |
Virgin America
| null |
Nicsplace
| null | 0 |
@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday
| null |
2015-02-23 18:43:35 -0800
|
Central Texas
| null |
570,045,393,565,691,900 |
positive
| 1 | null | null |
Virgin America
| null |
Nicsplace
| null | 0 |
@VirginAmerica @freddieawards Done and done! Best airline around, hands down!
| null |
2015-02-23 18:19:47 -0800
|
Central Texas
| null |
570,038,941,497,192,450 |
neutral
| 0.6791 | null | 0 |
Virgin America
| null |
elisha_malulani
| null | 0 |
@VirginAmerica when can I book my flight to Hawaii??
| null |
2015-02-23 17:54:09 -0800
|
i'm creating a monster
|
Pacific Time (US & Canada)
|
570,035,876,845,084,700 |
negative
| 1 |
Customer Service Issue
| 1 |
Virgin America
| null |
DannyDouglass
| null | 0 |
@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk
| null |
2015-02-23 17:41:58 -0800
|
San Francisco, CA
|
Pacific Time (US & Canada)
|
570,033,593,394,667,500 |
positive
| 0.6639 | null | null |
Virgin America
| null |
jamesferrandini
| null | 0 |
@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr
| null |
2015-02-23 17:32:54 -0800
| null | null |
570,025,482,344,898,560 |
negative
| 0.6688 |
Flight Booking Problems
| 0.6688 |
Virgin America
| null |
will_lenzenjr
| null | 0 |
@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?
| null |
2015-02-23 17:00:40 -0800
|
Iowa City
|
Central Time (US & Canada)
|
570,016,304,284,901,400 |
neutral
| 1 | null | null |
Virgin America
| null |
GottAmanda
| null | 0 |
@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!! 🍷👍💺✈️
| null |
2015-02-23 16:24:11 -0800
|
Los Angeles
| null |
570,015,408,788,414,460 |
neutral
| 0.6578 | null | 0 |
Virgin America
| null |
KGervaise
| null | 0 |
@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp
| null |
2015-02-23 16:20:38 -0800
|
Georgia
|
Pacific Time (US & Canada)
|
570,013,523,650,048,000 |
neutral
| 1 | null | null |
Virgin America
| null |
papamurat
| null | 0 |
@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?
| null |
2015-02-23 16:13:09 -0800
| null | null |
570,012,257,549,070,340 |
positive
| 1 | null | null |
Virgin America
| null |
arieldaie
| null | 0 |
@VirginAmerica I'm #elevategold for a good reason: you rock!!
| null |
2015-02-23 16:08:07 -0800
|
Los Angeles
| null |
570,011,341,483,843,600 |
neutral
| 0.6799 | null | null |
Virgin America
| null |
vacations7
| null | 0 |
@VirginAmerica DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx
| null |
2015-02-23 16:04:28 -0800
|
Turks and caicos
| null |
570,010,571,707,256,800 |
positive
| 1 | null | null |
Virgin America
| null |
ChelseaPoe666
| null | 0 |
@VirginAmerica wow this just blew my mind
| null |
2015-02-23 16:01:25 -0800
|
Oakland via Midwest
|
Atlantic Time (Canada)
|
570,010,539,499,393,000 |
neutral
| 1 | null | null |
Virgin America
| null |
BobGlavinVO
| null | 0 |
@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree
| null |
2015-02-23 16:01:17 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
570,009,713,447,825,400 |
neutral
| 0.6436 | null | null |
Virgin America
| null |
lisaaiko
| null | 0 |
@VirginAmerica @ladygaga @carrieunderwood All were entertaining
| null |
2015-02-23 15:58:00 -0800
| null | null |
570,009,035,455,344,640 |
neutral
| 0.6764 | null | 0 |
Virgin America
| null |
grantbrowne
| null | 0 |
@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks.
| null |
2015-02-23 15:55:18 -0800
|
Worldwide
|
Central Time (US & Canada)
|
570,006,886,012,973,060 |
positive
| 0.657 | null | null |
Virgin America
| null |
joyabsalon
| null | 0 |
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood
| null |
2015-02-23 15:46:46 -0800
|
Northern Virginia
|
Eastern Time (US & Canada)
|
570,004,391,731,847,200 |
neutral
| 1 | null | null |
Virgin America
| null |
2v
| null | 0 |
@VirginAmerica wish you flew out of Atlanta... Soon?
| null |
2015-02-23 15:36:51 -0800
|
Los Angeles / Atlanta
|
Eastern Time (US & Canada)
|
570,001,194,900,426,750 |
neutral
| 0.7118 | null | 0 |
Virgin America
| null |
KSmithFoundHere
| null | 0 |
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.
| null |
2015-02-23 15:24:09 -0800
| null |
Atlantic Time (Canada)
|
570,000,071,644,872,700 |
neutral
| 1 | null | null |
Virgin America
| null |
papamurat
| null | 0 |
@VirginAmerica Will flights be leaving Dallas for LA on February 24th?
| null |
2015-02-23 15:19:41 -0800
| null | null |
569,996,412,286,582,800 |
negative
| 0.6939 |
Flight Booking Problems
| 0.6939 |
Virgin America
| null |
murphicus
| null | 0 |
@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!
| null |
2015-02-23 15:05:09 -0800
|
new york, new york
|
Eastern Time (US & Canada)
|
569,996,245,462,159,360 |
positive
| 1 | null | null |
Virgin America
| null |
VinnieFerra
| null | 0 |
@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures
| null |
2015-02-23 15:04:29 -0800
|
brooklyn, Ny
|
Pacific Time (US & Canada)
|
569,990,222,609,412,100 |
positive
| 0.635 | null | null |
Virgin America
| null |
KevinDemsi
| null | 0 |
@VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! 😊
| null |
2015-02-23 14:40:33 -0800
|
Bali, Republic of Indonesia
|
Kuala Lumpur
|
569,990,163,209,850,900 |
neutral
| 0.7007 | null | null |
Virgin America
| null |
giffgaffman
| null | 0 |
@VirginAmerica @ladygaga @carrieunderwood - Carrie!
| null |
2015-02-23 14:40:19 -0800
|
UK, USA.
| null |
569,989,504,431,317,000 |
neutral
| 1 | null | null |
Virgin America
| null |
HanlonBrothers
| null | 0 |
@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?
| null |
2015-02-23 14:37:42 -0800
|
Gold Coast, Australia
|
Brisbane
|
569,989,321,698,074,600 |
neutral
| 1 | null | null |
Virgin America
| null |
emilybg78
| null | 0 |
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.
| null |
2015-02-23 14:36:58 -0800
|
Stockton, CA
|
Arizona
|
569,989,034,501,500,900 |
negative
| 1 |
Customer Service Issue
| 1 |
Virgin America
| null |
rachie1126
| null | 0 |
@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!
| null |
2015-02-23 14:35:50 -0800
|
New York, NY
|
Eastern Time (US & Canada)
|
569,987,622,484,848,640 |
neutral
| 0.6858 | null | null |
Virgin America
| null |
adawson66
| null | 0 |
@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌
| null |
2015-02-23 14:30:13 -0800
| null | null |
569,986,782,567,071,740 |
neutral
| 1 | null | null |
Virgin America
| null |
SocialPLC
| null | 0 |
@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!
| null |
2015-02-23 14:26:53 -0800
|
Twin Cities, Minn.
|
Eastern Time (US & Canada)
|
569,986,348,041,547,800 |
positive
| 1 | null | null |
Virgin America
| null |
jeffreymace01
| null | 0 |
@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!
| null |
2015-02-23 14:25:09 -0800
| null | null |
569,982,307,634,794,500 |
neutral
| 0.6814 | null | 0 |
Virgin America
| null |
1stcrown
| null | 0 |
@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.
| null |
2015-02-23 14:09:06 -0800
|
USA
|
Central Time (US & Canada)
|
569,976,620,158,578,700 |
negative
| 1 |
Customer Service Issue
| 1 |
Virgin America
| null |
onerockgypsy
| null | 0 |
@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/
| null |
2015-02-23 13:46:30 -0800
|
next city
|
Pacific Time (US & Canada)
|
569,973,821,396,152,300 |
negative
| 1 |
Late Flight
| 0.6789 |
Virgin America
| null |
noelduan
| null | 0 |
@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?
| null |
2015-02-23 13:35:23 -0800
|
SF ↔ NY
|
Eastern Time (US & Canada)
|
569,972,508,499,284,000 |
positive
| 0.6922 | null | null |
Virgin America
| null |
Travelzoo
| null | 0 |
@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV
| null |
2015-02-23 13:30:10 -0800
|
New York, NY
|
Pacific Time (US & Canada)
|
569,967,019,958,730,750 |
negative
| 1 |
Lost Luggage
| 1 |
Virgin America
| null |
gianagon
| null | 0 |
@VirginAmerica everything was fine until you lost my bag
| null |
2015-02-23 13:08:21 -0800
|
New York + Panama
|
Eastern Time (US & Canada)
|
569,961,866,224,652,300 |
neutral
| 1 | null | null |
Virgin America
| null |
bxchen
| null | 0 |
@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?
| null |
2015-02-23 12:47:52 -0800
|
San Francisco, CA
|
Eastern Time (US & Canada)
|
569,949,891,163,615,200 |
neutral
| 0.6492 | null | 0 |
Virgin America
| null |
seimatrun
| null | 0 |
@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.
| null |
2015-02-23 12:00:17 -0800
|
Los Angeles
| null |
569,948,966,873,370,600 |
neutral
| 1 | null | null |
Virgin America
| null |
jamied7
| null | 0 |
@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?
| null |
2015-02-23 11:56:37 -0800
|
London, England
|
London
|
569,946,362,126,602,240 |
negative
| 1 |
Flight Attendant Complaints
| 0.3516 |
Virgin America
| null |
seimatrun
| null | 0 |
@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt
| null |
2015-02-23 11:46:16 -0800
|
Los Angeles
| null |
569,942,903,683,813,400 |
positive
| 1 | null | null |
Virgin America
| null |
mrmichaellay
| null | 0 |
@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.
| null |
2015-02-23 11:32:31 -0800
|
Floridian from Cincinnati
|
Eastern Time (US & Canada)
|
569,941,957,490,774,000 |
positive
| 1 | null | null |
Virgin America
| null |
TaylorLumsden
| null | 0 |
@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?
| null |
2015-02-23 11:28:46 -0800
|
Dallas, Texas
|
Mountain Time (US & Canada)
|
569,940,834,994,401,300 |
neutral
| 1 | null | null |
Virgin America
| null |
campusmoviefest
| null | 0 |
@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF
| null |
2015-02-23 11:24:18 -0800
|
USA
|
Eastern Time (US & Canada)
|
569,940,323,746,517,000 |
neutral
| 1 | null | null |
Virgin America
| null |
TaylorLumsden
| null | 0 |
@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks
| null |
2015-02-23 11:22:16 -0800
|
Dallas, Texas
|
Mountain Time (US & Canada)
|
569,935,232,033,366,000 |
negative
| 1 |
Customer Service Issue
| 1 |
Virgin America
| null |
meme_meng
| null | 0 |
@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.
| null |
2015-02-23 11:02:02 -0800
| null | null |
569,934,395,865,493,500 |
neutral
| 1 | null | null |
Virgin America
| null |
kyle_romanoff
| null | 0 |
@VirginAmerica what happened to Doom?!
| null |
2015-02-23 10:58:43 -0800
| null | null |
569,933,816,963,342,340 |
negative
| 1 |
Customer Service Issue
| 1 |
Virgin America
| null |
GunsNDip
| null | 0 |
@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness
| null |
2015-02-23 10:56:25 -0800
| null |
Pacific Time (US & Canada)
|
569,933,777,931,145,200 |
positive
| 1 | null | null |
Virgin America
| null |
artisticwritr87
| null | 0 |
@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G
| null |
2015-02-23 10:56:16 -0800
|
Seattle, WA
|
Pacific Time (US & Canada)
|
569,933,405,506,310,140 |
negative
| 0.6792 |
Late Flight
| 0.3477 |
Virgin America
| null |
arieldaie
| null | 0 |
@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(
| null |
2015-02-23 10:54:47 -0800
|
Los Angeles
| null |
569,933,360,564,342,800 |
negative
| 1 |
Can't Tell
| 1 |
Virgin America
| null |
GunsNDip
| null | 0 |
@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness
| null |
2015-02-23 10:54:36 -0800
| null |
Pacific Time (US & Canada)
|
569,929,243,146,088,450 |
negative
| 1 |
Can't Tell
| 1 |
Virgin America
| null |
GunsNDip
| null | 0 |
@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin
| null |
2015-02-23 10:38:14 -0800
| null |
Pacific Time (US & Canada)
|
569,926,998,824,394,750 |
negative
| 1 |
Flight Booking Problems
| 1 |
Virgin America
| null |
jsatk
| null | 0 |
@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R
| null |
2015-02-23 10:29:19 -0800
|
Lower Pacific Heights, SF, CA
|
Pacific Time (US & Canada)
|
569,923,394,990,420,000 |
neutral
| 0.6705 | null | 0 |
Virgin America
| null |
serenaklal
| null | 0 |
@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code
| null |
2015-02-23 10:15:00 -0800
|
Chicago
|
Eastern Time (US & Canada)
|
569,922,008,588,222,460 |
neutral
| 1 | null | null |
Virgin America
| null |
openambit1
| null | 0 |
@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4
| null |
2015-02-23 10:09:30 -0800
| null | null |
569,920,824,905,306,100 |
neutral
| 0.6545 | null | 0 |
Virgin America
| null |
cabowine
| null | 0 |
@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?
| null |
2015-02-23 10:04:47 -0800
|
Los Cabos,Mexico
|
Arizona
|
569,919,041,244,147,700 |
negative
| 1 |
Can't Tell
| 0.6513 |
Virgin America
| null |
MaryAnnTaylorT
| null | 0 |
@VirginAmerica Why is the site down? When will it be back up?
| null |
2015-02-23 09:57:42 -0800
|
New York, NY
|
Arizona
|
569,915,941,192,015,900 |
neutral
| 1 | null | null |
Virgin America
| null |
RamotControl
| null | 0 |
@VirginAmerica "You down with RNP?" "Yeah you know me!"
| null |
2015-02-23 09:45:23 -0800
| null |
Pacific Time (US & Canada)
|
569,913,339,427,434,500 |
neutral
| 0.6639 | null | 0 |
Virgin America
| null |
losermelon
| null | 0 |
@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?
| null |
2015-02-23 09:35:03 -0800
| null | null |
569,911,816,937,033,700 |
negative
| 1 |
Cancelled Flight
| 1 |
Virgin America
| null |
AlisonK33774854
| null | 0 |
@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .
| null |
2015-02-23 09:29:00 -0800
| null | null |
569,911,674,158,731,260 |
negative
| 1 |
Late Flight
| 1 |
Virgin America
| null |
GunsNDip
| null | 0 |
@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin
| null |
2015-02-23 09:28:26 -0800
| null |
Pacific Time (US & Canada)
|
569,911,218,942,517,250 |
neutral
| 0.6765 | null | 0 |
Virgin America
| null |
yazdanagh
| null | 0 |
@VirginAmerica why is flight 345 redirected?
| null |
2015-02-23 09:26:37 -0800
| null | null |
569,910,981,868,060,700 |
negative
| 1 |
Customer Service Issue
| 0.6863 |
Virgin America
| null |
MerchEngines
| null | 0 |
@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign.
| null |
2015-02-23 09:25:41 -0800
|
Los Angeles, CA
|
Arizona
|
569,909,224,521,642,000 |
negative
| 1 |
Customer Service Issue
| 0.6771 |
Virgin America
| null |
ColorCartel
| null | 0 |
@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y
| null |
2015-02-23 09:18:42 -0800
|
Austin, TX
|
Mountain Time (US & Canada)
|
569,907,336,485,019,650 |
negative
| 1 |
Can't Tell
| 0.659 |
Virgin America
| null |
MustBeSpoken
| null | 0 |
@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable
| null |
2015-02-23 09:11:12 -0800
| null | null |
569,896,805,611,089,900 |
negative
| 1 |
Flight Booking Problems
| 0.6714 |
Virgin America
| null |
mattbunk
| null | 0 |
@virginamerica What is your phone number. I can't find who to call about a flight reservation.
| null |
2015-02-23 08:29:21 -0800
|
Sterling Heights, MI
|
Eastern Time (US & Canada)
|
569,894,449,620,369,400 |
negative
| 1 |
Customer Service Issue
| 1 |
Virgin America
| null |
louisjenny
| null | 0 |
@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone.
| null |
2015-02-23 08:19:59 -0800
|
Washington DC
|
Quito
|
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